视讯真人

首頁

视讯真人

服裝色彩 禮儀講師

銀行禮儀 醫院禮儀 電信禮儀 房地產禮儀

汽車禮儀 電力禮儀 酒店禮儀 其他行業视讯真人

新聞動態 禮儀視頻

成功案例 聯系我們

禮儀培訓課程

電力系統禮儀培訓

來源:禮儀培訓 作者:電力系統禮儀培訓 點擊:

電力系統禮儀培訓的目的是進一步提高供電服務質量,規范供電服務行為,提升供電服務水平,為廣大電力客戶提供”優質、方便、規范、真誠“的電力服務。另外,電力系統禮儀培訓的必要性還體現在:電力企業想要搶占市場,必須進行改革創新,開展優質化服務,規范電力系統員工形象,行為,塑造良好的企業形象,增強客戶滿意度。

视讯真人“renlierhoufanshiju”,“renli”jiushiwanshanziwowenmingxiuyang,xiuyangbushixiantiandelai,shicongxiaoshizhongjileichulaide,zuodaoneiwaijianxiu。xiunei,tigaofuwujineng,tigaoyewusuzhi;xiuwai,qinyusikao,tishengfuwuzhiliang。

视讯真人mianduikehu,yigehuixindeweixiao,yijunuanrendewenhou,yigezhenchengdezhufu,shipingfanzhizhongdepingfanxiaoshi,danquefangforangkehurumuchunfeng,zengrenyiyan,shengsizhuyu,kehushiwomendefuwuduixiang,jinrongxingyechushoudeshifuwu,youzhifuwushiwomende“lixingzhiben”qinqiedeyuyan,shifazineixindeyizhongzhencheng,xiangchuanguowuyundetaiyang,daigeirenmenwennuan。

视讯真人“ninhao,rangninjiudengle,zhenshibuhaoyisi,xianhebeishuiba。,”“huanyingguanglin,qingmanzou”jinliangrangmeiyiweikehuganshoudaoqieyi、shuxin,rangwomenzaipingfandefuwuzhongpinchangchenggongdegantian。

電力系統禮儀培訓課程簡介

課程時間:2天

課程對象:電力系統全體人員

課程背景:

rujin,gexinggeyedouzaibuduandifuyufuwuquanxindeneihan,dianliqiyeyuangongzhiyouzhenzhengtigaoduiyouzhifuwulinianrenshi,zengqiangzhudongfuwuyishi,guifanfuwuxingwei,tishengfuwujineng,cainengzhenzhengdicujinxingfengjianshe,yingjieshichangjingjidetiaozhan,shulidianliqiyelianghaoxingxiang。

视讯真人wuyongzhiyi,guojiadianligongsibujinshiquanguozijinmiji、rencaimiji、kejimijidezhongyaoguoyouqiye,erqieshikehushuliangzuida,hangaizuiquan,fuwucengcizuiduo,fuwuyaoqiuzuigaodeqiye。zaixiandaishehuizhong,diannengyichengweiquanshehuixuyunanlidechanpin。

视讯真人suizhuwoguodianlishichanggaigedebuduanshenruhewenbutuijin,dianliyingyechuangkouzhulitishengjingyingyejihefuwuzhilianggongzuodezhongyaoxingriyixianxian。youzhifuwushidianwanggongsifuwukehudegongzuoneirong,yeshibaozhengdianwanganquanyunxingdezhongyaohuanjie。

视讯真人jinnianlaidianwanggongsi“yiqiangsanyou”xiandaigongsifazhanmubiaodetichu,youzhifuwuyichengweidianliqiyegaige、fazhanheshengcundebiyaotiaojian。yinci,dianliyingyechuangkoutigaogongdianfuwuzhiliang,guifangongdianfuwuxingwei,tishenggongdianfuwushuiping,weiguangdadianlikehutigong“youzhi、fangbian、guifan、zhencheng“degongdianfuwuyichengweidianliqiyefazhandezhongyaoshouduanhefangfa。

weidianlikehutigongyiliudeyouzhifuwu,shidianliqiyezhigongtianjingdiyidezhize。jianlidianliqiyeqiyewenhua,yebixujiangduidianlikehudeyouzhifuwu,zuoweiwenhuajianshedezhongzhongzhizhong。dianliqiyedeyouzhifuwugongzuo,yudianliqiyedejingjixiaoyidetigao,shehuixiaoyidetigaojiqiyezishendefazhanyimoxiangxi,gongshenggongrong。yinciyaochizhiyihengdezuohaoyouzhifuwugongzuo。

課程收益:

视讯真人tongguopeixunshiyuangongtigaozhiyehuasuyang,congertishengjingshenmianmao;

tongguopeixunshiyuangongjinyibujiangwenhuajingshenlinianluoshidaoxingweiguifanzhong;

tongguopeixunshidianlixitongyingyechuangkoufuwurenyuanshulizhengquedeliyiguannian,zhangwoguifandeliyiyaoqiu,xiangkehu、xiangshehuizhanshichuyingyechuangkouyuangongdelianghaoliyixiuyang,buduantishengqiyexingxiang。

課程大綱:

第一部分:電力系統禮儀基本要求

  1. 強化職業道德
  2. 明確角色定位
  3. 善于雙向溝通
  4. 三A法則
  5. 首輪效應
  6. 親和效應
  7. 末輪效應
  8. 提倡零度干擾

第二部分:電力系統規范

  1. 文明電力服務
  2. 禮貌電力服務
  3. 熱情電力服務
  4. 善始善終電力服務

第三部分:追求優質電力服務

  1. 標準化服務與個性化服務
  2. 人性化服務
  3. 服務質量與個人禮儀素質提升

第四部分:電力系統服務人員形象禮儀

yi、lianghaodediyiyinxiang

  1. 暈輪效應
  2. 自信心態
  3. 微笑魅力

er、yirongxiushi,congtoukaishi

  1. 面容的修飾
  2. 身體的修飾
  3. 妝容的修飾

san、zhiyexingxiangsuzao,zhanxianzhiyefengcai

  1. 著裝的TPO原則
  2. 男士職業裝規范
  3. 女士職業裝規范
  4. 飾物佩帶的規范

第五部分:電力營業廳服務接待禮儀與流程

视讯真人yi、 youxiaogoutongfuwujiqiao:sheng、qing、yi、xing----ruhezhuazhugukedexin

er、yewushouliguifansibuqu---zhanshizhuanyefuwuxingxiang、yunyonggaoxiaogoutongjiqiao

视讯真人1、yinghougukedeliuchengjiqiao

zhiyexingxiangdewanmeizhanshi

guifanhuadefuwuxingwei

2、sanmiliuchidejibenyaoqiu

视讯真人3、zitaiyuyandezhuanyezhanshi

视讯真人zhuanye、guifandefuwuwenhouyu

视讯真人san、shoulizixundeliuchengliyi

  1. 引領、分流客戶的基本技巧
  2. 目光、微笑的應用技巧
  3. 關懷客戶、服務客戶的專業技巧

si、richangshiwuchulideliyi

1、chuliyewushideshentiyuyanyingyongjiqiao

2、chuliyewushidezhuanyegoutongjiqiao

biaozhun、guifandewenhouyu

yuyin、yudiaodeyingyong

zhudongguanhuaidengdaikehudejiqiao

yukehugoutongdeguochengzhongchuliyiyidejiqiao

视讯真人mianbubiaoqingjizhitiyuyandeguifanyunyong

jumianrenyuanliuchengguifansanzijue

anlifenxi:

wu、huansonggukedeliuchengliyi

  1. 客戶滿意度的確認
  2. 送別客戶時的語言規范
  3. 面部表情及肢體語言的規范運用

第六部分:電力客戶服務溝通技巧與禮儀

视讯真人yi、sandao:yandao、erdao、yidao

视讯真人er、sisheng:laiyouyingsheng、wenyoudasheng、zouyousongsheng、guanjianshikeyoutixingsheng

san、wuyu:

  1. 問候語——您好
  2. 請求語——請
  3. 感謝語——謝謝
  4. 抱歉語——對不起
  5. 道別語——再見

si、dianhuagoutongliyi:

  1. 撥打電話的禮儀
  2. 接聽電話的禮儀
  3. 電話溝通的語言技巧
  4. 電話溝通禮貌用語

第七部分:電力系統客戶異議處理

  1. 彼此尊重、換位思考
  2. 異議情況處理原則
  3. 職權之內
  4. 職權之外
  5. 用戶永遠是對的
  6. 絕不爭辯
  7. 善于示弱
  8. 學會傾聽——傾聽的技巧
  9. 感謝異議
  10. 道歉

第八部分:電力系統員工商務會面禮儀

yi、moumianzhiyili

  1. 握手的禮儀
  2. 其他致意禮
  3. 問候的禮儀

er、yantanliyi

  1. 使用得體的稱謂
  2. 禮貌用語的運用
  3. 談話的基本禮儀
  4. 傾聽他人的重要性
  5. 以禮相拒更有效
  6. 勇于道歉——知錯就改

san、mingpiandeliyi

  1. 名片的用途
  2. 名片的內容
  3. 遞接名片的禮儀
  4. 索取名片的禮儀

si、jieshaoyubeijieshaodeliyi

  1. 自我介紹的禮儀
  2. 介紹他人的禮儀
  3. 被他人介紹的禮儀
  4. 介紹集體的禮儀
  5. 記住對方的名字

第九部分:電力系統一線員工規范化服務行為訓練

视讯真人weixiaohemuguang(jiangjie、yanshi、xunlian)

视讯真人zhanzi(yanshi、jiucuo、xunlian)

zouzi(yanshi、jiucuo、xunlian)

视讯真人zuozi(yanshi、jiucuo、xunlian)

dunzi(yanshi、jiucuo、xunlian)

zhiyidiantouli(jiangjie、qingjingyanlian)

视讯真人jieshaowoshouli(jiangjie、qingjingyanlian)

视讯真人jugongli(jiangjie、qingjingyanlian)

yinlingli(jiangjie、qingjingyanlian)

dijieli(jiangjie、yanlian)

第十部分:電力系統禮儀培訓課程總結

擴展閱讀

08-30 [最新禮儀培訓資訊] 商丘某供電局文明禮儀培

dianliyingyetingshigongdiangongsidechuangkou,eryingyetingdegongzuorenyuanshiyukehujiechuzuiduoderenyuan,qigerenxingxiang,yiyanyixingzhijiedaibiaolegongsidexingxiangjigongsirenyuandezhengtisuyang。weiletishengqiyedezhengtixingxiangherenyuansu...

09-05 [電力禮儀培訓] 電力公司員工職業道德與

dianligongsiyuangongzhiyedaodeyuliyipeixunquanmiantishengdianligongsiyuangongzhiyesuyang,shiqijuyoulianghaodegongzuoyiyuan,xunlianyousudezhiyefengmaoyijijiaogaodezhixingwei,congermingxiangaijinyuangongjixiao、quanmiantishengqiyezhengtidexiao...

08-23 [電力禮儀培訓] 電力新入職員工服務禮儀

视讯真人duiyudianlixinruzhiyuangonglaishuo,yaozuohaofuwu,bujinxuyaodianlifangmiandezhiyejineng,gengxuyaodongdefuwuliyi。yongreqingzhoudaodetaidu,minruideguanchanengli、lianghaodekouyubiaodanengliyijilinghuo、guifandechulifangfalai...

08-22 [電力禮儀培訓] 電力客服呼叫中心電話禮

dianlihujiaozhongxinkefurenyuantongguoduidianhualiyiyufashengjiqiaodexunlian,jiangyouxiaotishengkefurenyuandegerensuzhi、youzhuyugenghaodiduikehubiaoshizunzhong,tishengfuwushuipingyufuwuzhiliang,suzaoweihudianliqiyedexingxiang。...

05-30 [電力禮儀培訓] 電力公司職業形象與職場

dianligongsiyuangongdezhiyexingxiangyuzhiyeliyicongmouzhongyiyishangfankuideshizhenggeqiyedexingxiangheyingxiangli,dianliliyipeixunzhichu,liyishizhanxianyigerenneizaisuzhiyuxiuyangdeyouligongju,detideliyinenggoubangzhunizaigezhong...

禮儀培訓課程分類

禮儀培訓課程[特薦]

澳门凯悦 凯悦娱乐 恒峰注册 电子游戏下载